To submit a question or a request that is related to ophthalmic or optometric medical science, laboratory or clinical data, or medical device technologies, please contact us at the relevant e-mail and telephone numbers as follows:
If your request is specific to information on an Alcon product, please email Medical Information ([email protected]).
If your request is related to a product complaint or medical safety issue (like an adverse event), please direct your request directly to:
Medical Safety ([email protected]) or call directly at +82 2 2007 8434
Should your upload to this portal be related to a product or complaint or medical safety issue, it will be redirected and reported to our Medical Safety/Complaint Handling department for processing first.